END USER LICENSE AGREEMENT / TERMS AND CONDITIONS
These terms and conditions enter into force
on 21 July 2025 and replace all previous versions.
This website is owned, regulated, and operated by Salore Limited,
a company registered under the laws of UK.
Registered address: 24 Walnut Tree Place, Simon
Theobald Close, Sudbury, England, CO10 1AN.
Company Registration Number: 15431312
VAT Number: 460728193
Tel: (UK/EU) +44 20 4578 1429
General inquiries: support@chatmates.co
1.
ACCEPTANCE OF TERMS OF
SERVICE
We (hereafter referred to as “Provider”,
“we”, “us” or “our”) offer premium entertainment optimized for mobile devices.
By using our website and services
(“Services”), including free or paid features, you agree to be bound
by:
·
These Terms and
Conditions
·
Our Privacy Policy
·
Any applicable
Additional Terms
If you do not agree with these
documents, do not use the Services. We may update these Terms at any time. It
is your responsibility to review them periodically.
2.
SERVICE DESCRIPTION
This service is provided strictly for
entertainment purposes only. While users may interact with profiles and
participate in chat experiences, they should be aware that some profiles or
communications may be simulated, fictitious, or moderated by our team to
enhance user engagement. These interactions do not represent real-life dating
or relationships.
You acknowledge that some content may be
computer-generated or simulated and is intended solely to provide a fun,
virtual experience—not a connection with a real individual.
3.
ACCESS AND AVAILABILITY
This Service includes both one-off purchases.
The Service may be made available
in different forms, including free access, paid access and optional in-service
purchases.
Users may be granted limited
access to the Service free of charge. Certain features, such as interactive or
communication tools, may require the purchase of usage credits. Access models,
availability of features, and the nature of the content offered may vary from
time to time and may depend on your chosen access method.
Credits, tokens or other
in-service units may be offered for purchase or granted at our discretion and
may be used to unlock or interact with features within the Service.
We may offer additional virtual
items or digital enhancements that can be acquired and used within the Service.
These items are for entertainment and engagement purposes only and have no
real-world monetary value.
Fees become payable upon purchase
and are charged in exchange for the right to access or interact with applicable
features, content or virtual items. Your payment obligation exists
independently of your level of actual use. Unless otherwise required by local
law, all payments are non-refundable.
You are fully responsible for
activity occurring through your account, including maintaining security over
access credentials and ensuring timely payment of any applicable charges.
Please notify us immediately if you become aware of unauthorized use or any
security issue.
Use of the Service requires a
compatible device with internet access. Some features may not be supported on
all devices. Please ensure device compatibility before making purchases. We are
not responsible for any limitations caused by third-party hardware or software.
4.
AGE RESTRICTION
The Service is intended solely for
individuals who are at least 18 years old or the legal age of majority in their
jurisdiction, whichever is higher. By accessing or using the Service, you
represent and warrant that you meet this requirement and that you have the
legal capacity to enter into a binding agreement with us.
The Service is not directed to or intended
for use by children under the age of 13. We do not knowingly collect personal
information from anyone under 13 years of age. If we become aware that we have
collected personal information from a child in violation of applicable law, we
will delete such information as soon as reasonably possible. If you are a
parent or guardian and believe that your child has provided us with personal
information, please contact us at support@ chatmates.co.
We reserve the right to implement and use
technical or manual methods to verify the age and authenticity of users. This
may include requesting proof of age or identity (e.g., selfie verification,
government-issued ID, or phone number confirmation). If we determine that a
user is under the age of 18 or has falsified their identity, we may suspend or
permanently disable the account and, where appropriate, take additional action
to protect other users.
We use a combination of automated tools and
manual moderation to detect and prevent the creation of fake or deceptive
accounts. Users are prohibited from impersonating others or submitting false
information during registration.
5.
FEES AND BILLING
The Service may involve charges for certain
types of access, features, or digital items. These may include one-time
purchases, time-limited access, usage-based credits or other in-service
options.
One-time purchases are charged per use and
are not subject to automatic renewal unless explicitly stated at the time of
purchase.
Fees may be charged via your mobile operator
bill, credit card, wallet payment, or any other supported payment method.
Depending on your chosen payment method, additional fees (such as SMS or data
charges from your mobile operator, or transaction costs from your payment
provider) may apply and are your sole responsibility.
You will receive a confirmation message or
email—such as a welcome message or order confirmation—containing key details
about the Service, including applicable fees. We recommend that you retain this
message for your records.
We may revise our pricing from time to time.
Any such changes will apply prospectively and with reasonable notice. Continued
use of the Service after the change takes effect constitutes your acceptance of
the new pricing.
6.
SECURITY AND REGISTRATION
OBLIGATION
To guarantee safe use of the Service, as well
as payment of the applicable fees, you must be registered. You guarantee that
the personal information (“Registered Information”) provided to us is correct
and complete at all times. If Provider, in its sole discretion, has reason to
believe that the Registered Information is not accurate or complete, Provider
is entitled to suspend or terminate your account and to withhold both current
and future use of the Service, or any component of it.
You are responsible for maintaining the
secrecy of any passwords and/or accounts issued to you by Provider, and you are
fully liable for all actions carried out involving the use of your password or
account. You should contact Provider if you notice or suspect that unauthorized
use has been made of your password or account, or any other breach of security.
Provider may provide you with access to some
Services without being registered, such as sign-up via your mobile device for
the Service. In each such case your identification is based on means of
identification that we deem appropriate, such as your mobile telephone number.
7.
CHANGES OF THE SERVICES
We reserve the right to upgrade, amend,
suspend or discontinue the Services without prior notification at any time. You
agree that we shall not be liable to you or to any third party for any
amendment, suspension or discontinuance of the Services.
8.
CODE OF CONDUCT
You agree to use the Service in accordance
with the following Code of Conduct:
We may monitor, remove, or restrict access to
content or accounts that violate these Terms or applicable law, including
illegal content. Decisions may be made using automated tools and/or manual
review. Users have the right to appeal moderation decisions. Without prejudice
to our other rights under these Terms of Service and Additional Terms, if you
breach these Terms of Service and/or Additional Terms in any way, or if we
reasonably suspect that you have breached these Terms of Service and/or
Additional Terms in any way, we may:
and you agree that you are not entitled to
any refund of fees, credits or other amounts already paid to us.
Where we suspend or prohibit or block your
access to the Services or a part of the Services, you must not take any action
to circumvent such suspension or prohibition or blocking (including without
limitation creating and/or using a different account).
10.
PRIVACY POLICY
Our use of your personal information is
governed by our Privacy Policy. Our Privacy Policy forms an integral part of
the Terms of Service, and by agreeing to the Terms of Service, you also
represent that you have read and understood our Privacy Policy and give consent
to the way we may handle your personal information as detailed in our Privacy
Policy.
11.
INDEMNIFICATION
You agree to indemnify, defend and hold
harmless Provider, its parent companies, subsidiaries, related entities,
affiliates, subcontractors and their respective directors, officers, agents,
employees and their representatives from and against any and all claims,
damages, lawsuits, demands, actions, liabilities, or other proceedings brought
against it by any third party due to, arising out of, or related to: (i) your
access to and use of the Service, the content, the downloads, Software and
Sites, including without limitation, your downloads from the Sites; (ii) your
violation of the Terms of Service and/or Additional Terms; (iii) any alleged
breach by you of any express or implied representation(s) or warranty(ies); or
(iv) violation of any law, regulation or third party rights by you, or any
third party using your account. You shall pay any and all costs, damages and
expenses, including, without limitation, reasonable attorneys’ fees and costs
awarded against or otherwise incurred by Provider in connection with or arising
from any such claim, lawsuit, action, liabilities, demand or other
proceeding.
12.
CANCELLATION AND
TERMINATION
If you are a consumer residing in the
European Union, you have the right to withdraw from your purchase within 14
days from the date of conclusion of the contract without giving any reason. To
exercise this right, you must notify us by means of a clear and unambiguous
statement (e.g., by email or via our support contact form). You may use the
European model withdrawal form provided below, but this is not mandatory.
Upon receiving your withdrawal request, we
will refund all payments received from you without undue delay and in any event
no later than 14 days from the date on which we are informed of your decision
to withdraw. Refunds will be made using the same means of payment you used for
the original transaction, unless you have expressly agreed otherwise, and you
will not incur any fees as a result of the refund. If you access or use the
purchased digital content or service during the withdrawal period, this will not
affect your statutory right to withdraw within 14 days; however, please note
that once the refund is processed, your access to the service will be disabled.
For consumers outside the European Union,
cancellation rights may vary depending on applicable local law.
Purchases are non-refundable after the expiry
of the 14-day withdrawal period, except where a refund is required by
applicable law. If you believe you have been charged in error, please contact
our support team within a reasonable time from purchase for review.
We may suspend or terminate your access to
the Service at any time, with or without notice, if:
·
you breach these Terms or
any applicable law,
·
your conduct poses a risk to
us, our users, or third parties, or
·
continued access would
violate legal, regulatory, or technical requirements.
If your account is terminated due to a breach
of these Terms, you will not be entitled to a refund of any amounts already
paid.
If you believe your account was suspended or
terminated in error, you may contact us at support@chatmates.co to appeal the
decision. We will review your appeal within a reasonable timeframe and notify
you of the outcome.
13.
ADVERTISING
To the extent permitted by applicable law, we
may use advertisements and promotions. You agree that we may display
advertisements and other promotions on our Sites and deliver advertisements and
promotions on your mobile device or otherwise in connection with our Services.
You have the right to ask us at any time not
to contact you by way of direct marketing.
The inclusion of any advertising or promotion
on our Sites or in our Services does not constitute any endorsement by Provider
of such content, product, service or company. Provider shall not be a party to,
or in any way responsible for, any transaction concerning products or services
made available from such third parties or for any content or information
presented in connection with any products or services of third parties. You
agree that provider is not liable for any damage of any nature whatever that
may be the result of such transactions.
14.
INTELLECTUAL PROPERTY
RIGHTS
You are aware and agree that software used in
connection with the Service (“Software”), the Sites as well as the Services
contain information and marks that is protected by valid and applicable
copyright law, trade secret law, trademark law and any other intellectual
property rights and laws. Except as otherwise set forth herein, all now known
and hereafter rights of every nature worldwide pertaining to the Sites,
Services and Software in or as part of any version, belongs to us at all times
(“Intellectual Property Right”).
You agree to make no claim of interest in or
ownership of any Intellectual Property Rights and you acknowledge that no title
to the Intellectual Property Rights is transferred to you, and that you do not
obtain any rights, express or implied, other than the rights expressly granted
in the Terms of Service and/or Additional Terms.
You guarantee that you will not amend, rent,
rent out, lend, lease, borrow, loan, sell, distribute, create or generate
content or products partially or entirely derived from the Service or the
Software except in the event that Provider has given you explicit written
permission to do so.
Provider hereby grants you, and you hereby
accept, a personal, limited, non-transferable, non-exclusive, revocable and
non-assignable license and permission to install the Software and download the
content to use the Service on a designated compatible mobile device solely for
your own personal non-commercial use and to use the Software and the Sites
solely in accordance with the Terms of Service and Additional Terms, as long as
you do not copy, alter or amend any Software, source codes or content, or reproduce,
modify, perform, transfer, distribute, sell, resell, create a derived product
or content from it, or carry out reverse engineer or reverse assembly those, or
otherwise attempt to find a source code, and you agree not to sell any rights
related to the content, the Software and the Intellectual Property Rights, code
those, issue sub-licenses for those, encumber those with security rights or
otherwise transfer those. You guarantee that you will not amend the content,
the Software and Intellectual Property Rights in any way or use amended
versions of the Software and Intellectual Property Rights, including (but not
limited to) in order to gain unauthorized access to the Service. You guarantee
that you will only use the interface provided by the Provider in order to
access the Service. Provider herewith grants permission to make only one copy
of the information on the equipment you use for gaining access to the Service
and to use and display the copy of the Registered Information made on that
equipment for private purposes.
15.
NO WARRANTY
WE, OUR DIRECTORS, OFFICERS, EMPLOYEES,
SHAREHOLDERS, SUBSIDIARIES, AFFILIATES, AGENTS AND LICENSORS (THE “PROVIDER
PARTIES”) DISCLAIM ANY RESPONSIBILITY FOR ANY HARM RESULTING FROM YOUR USE OF
THE SERVICE, THE CONTENT, THIS SOFTWARE AND SITES. YOU EXPRESSLY UNDERSTAND AND
AGREE THAT:
16.
LIMITATION OF
LIABILITY
YOU EXPRESSLY AGREE THAT UNDER NO
CIRCUMSTANCES, SHALL THE PROVIDER PARTIES BE LIABLE TO YOU OR A THIRD PARTY FOR
ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL (INCLUDING DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION AND THE LIKE) ARISING OUT OF YOUR USE, MISUSE OR INABILITY TO USE
THE SERVICE, THE CONTENT, SOFTWARE AND SITES, EVEN IF PROVIDER’S AUTHORIZED
REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES (INCLUDING
DAMAGES INCURRED BY THIRD PARTIES). SOME JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF LIABILITY IN THIS SECTION, SO THE FOREGOING
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF ANY COURT OF COMPETENT
JURISDICTION DETERMINES THAT ANY PROVISION OF THIS SECTION IS INVALID OR
UNEFORCABLE, THEN THE INVALIDITY OR UNENFORCABILITY OF THAT PROVISION SHALL NOT
AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER POVISION. FURTHERMORE, SUCH
COURT SHALL HAVE AUTHOIRTY TO REFORMULATE SUCH INVALID OR UNENFORCEABLE
PROVISION TO PRESERVE THE INTENT OF THE PARTIES HERETO. YOUR SOLE AND EXCLUSIVE
RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SERVICES, THIRD PARTY
SERVICES MADE AVAILABLE THROUGH THE SERVICES, OR ANY OTHER GRIEVANCE SHALL BE
YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SERVICES. IN
NO EVENT SHALL THE PROVIDER PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES,
LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE)
OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO REGISTER FOR THE SERVICE, THE
CONTENT, THE SOFTWARE AND SITES. Nothing in these Terms shall limit or
exclude our liability for death or personal injury caused by our negligence,
fraud, or any other liability which cannot be excluded or limited under
applicable law.
17.
GENERAL INFORMATION AND
AI and AUTOMATED DECISION MAKING
These Terms of Service, Additional Terms and
our Privacy Policy form the entire legal agreement and understanding between
you and Provider and supersede all previous agreements, understandings and
representations between you and Provider relating to the Sites or the Services.
You agree that no joint venture, partnership, employment or agency relationship
exists between you and us as a result of the Terms of Service, Additional Terms
or the use of the Sites or the Services.
You may not transfer any of your rights or
delegate any of your obligations under this agreement without our prior written
consent. Nothing in this agreement affects your statutory rights as a consumer.
We maintain separate policies that support
user protection and transparency, including an Anti-Slavery and
Anti-Trafficking Policy and a Content Moderation Policy. These policies form
part of our broader commitment to platform safety and responsible operation.
Some moderation or matching functionality may
involve automated decision-making. You have the right to request human review
of such decisions where applicable
18.
GOVERNING LAW, JURISDICTION
AND SEVERABILITY
The Cyprus law is applicable to the relationship
between you and the Provider, regardless of provisions of applicable
international law. You and the Provider hereby waive any right to jury trial
with respect to any action brought in connection with the Terms of Service
and/or Additional Terms. The application of the United Nations Convention of
Contracts for the International Sale of Goods is expressly excluded.
Disputes will be submitted to final and binding
arbitration under the rules of the arbitration association in your country. Any
failure by the Provider to exercise or invoke certain rights or stipulations
laid down in the Terms of Service and/or Additional Terms, in no way
constitutes a waiver or renunciation of those rights or stipulations.
In the event any provision of the Terms of Service
and/or Additional Terms, is determined to be invalid or unenforceable by a
court of competent jurisdiction or appointed arbitrator, such determination
shall in no way affect the validity or enforceability of any other provision
herein.
In certain cases, if the Cypriot court decides,
notwithstanding anything to the contrary in these Terms of Service and
Additional Terms, the applicable federal laws of your country of residence will
govern the relationship between you and the Provider under these Terms of
Service and Additional Terms. You and the Provider hereby waive any right with
respect to any action brought in connection with the Terms of Service and
Additional Terms (i) to a jury trial, and (ii) to join any claim with the claim
of any other person or entity in a lawsuit, arbitration, or other proceeding,
or to otherwise file a class action or seek relief on a class basis. Except as
provided herein, disputes will be submitted to final and binding arbitration
before a single arbitrator through telephone hearing or by in-person hearing in
the county where you reside, in Dallas Texas, or in any other location that you
and we mutually agree to. The arbitration will be administered by JAMS pursuant
to its Streamlined Arbitration Rules and Procedures and judgment on the award
may be entered in any court having jurisdiction. This clause shall not preclude
you or us from (i) seeking provisional remedies in aid of arbitration from a
court of appropriate jurisdiction, or (ii) filling claims on an individual
basis, if they qualify under applicable rules, in an appropriate small claims
court.
These Terms of Service are governed by and
construed in accordance with the laws of your country of residence, unless
otherwise required by mandatory local laws. In the event of a dispute arising
out of or in connection with these Terms, the following provisions apply:
The application of the United Nations
Convention on Contracts for the International Sale of Goods is expressly
excluded.
When your country of residence is part
of the United States of America, notwithstanding
anything to the contrary in these Terms of Service and Additional Terms, the
applicable federal laws of the United States of America and the laws of the
State of Texas, without reference to conflict of law principle, will govern the
relationship between you and Provider under these Terms of Service and
Additional Terms. You and Provider hereby waive any right with respect to any
action brought in connection with the Terms of Service and Additional Terms (i)
to a jury trial, and (ii) to join any claim with the claim of any other person
or entity in a lawsuit, arbitration or other proceeding, or to otherwise file a
class action or seek relief on a class basis. Except as provided herein,
disputes will be submitted to final and binding arbitration before a single
arbitrator through telephone hearing or by in-person hearing in the county
where you reside, in Dallas Texas, or in any other location that you and we
mutually agree to. The arbitration will be administered by JAMS pursuant to its
Streamlined Arbitration Rules and Procedures and judgment on the award may be
entered in any court having jurisdiction. This clause shall not preclude you or
us from (i) seeking provisional remedies in aid of arbitration from a court of
appropriate jurisdiction, or (ii) filling claims on an individual basis, if
they qualify under applicable rules, in an appropriate small claims court.
When your country of residence is part
of the European Union, you can use the European
model withdrawal form (complete and return this form only if you wish to
withdraw from the purchase within 14 days of purchase).
I hereby give notice that I withdraw from my
contract of sale of the following goods (*)/for the provision of the following
service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form
is notified on paper),
Date
(*) complete as appropriate.
Please enter your username or email address. You will receive a link to create a new password via email.