Terms and Conditions

END USER LICENSE AGREEMENT / TERMS AND CONDITIONS

These terms and conditions enter into force on 21 July 2025 and replace all previous versions.


This website is owned, regulated, and operated by  Salore Limited, a company registered under the laws of UK.

Registered address: 24 Walnut Tree Place, Simon Theobald Close, Sudbury, England, CO10 1AN.
Company Registration Number: 15431312

VAT Number: 460728193

Tel: (UK/EU) +44 20 4578 1429

General inquiries: support@chatmates.co

 

1.      ACCEPTANCE OF TERMS OF SERVICE

We (hereafter referred to as “Provider”, “we”, “us” or “our”) offer premium entertainment optimized for mobile devices.

By using our website and services (“Services”), including free or paid features, you agree to be bound by:

·        These Terms and Conditions

·        Our Privacy Policy

·        Any applicable Additional Terms

If you do not agree with these documents, do not use the Services. We may update these Terms at any time. It is your responsibility to review them periodically.

2.      SERVICE DESCRIPTION

This service is provided strictly for entertainment purposes only. While users may interact with profiles and participate in chat experiences, they should be aware that some profiles or communications may be simulated, fictitious, or moderated by our team to enhance user engagement. These interactions do not represent real-life dating or relationships.

You acknowledge that some content may be computer-generated or simulated and is intended solely to provide a fun, virtual experience—not a connection with a real individual.

3.      ACCESS AND AVAILABILITY

This Service includes both one-off purchases.

The Service may be made available in different forms, including free access, paid access and optional in-service purchases.

Users may be granted limited access to the Service free of charge. Certain features, such as interactive or communication tools, may require the purchase of usage credits. Access models, availability of features, and the nature of the content offered may vary from time to time and may depend on your chosen access method.

Credits, tokens or other in-service units may be offered for purchase or granted at our discretion and may be used to unlock or interact with features within the Service.

We may offer additional virtual items or digital enhancements that can be acquired and used within the Service. These items are for entertainment and engagement purposes only and have no real-world monetary value.

Fees become payable upon purchase and are charged in exchange for the right to access or interact with applicable features, content or virtual items. Your payment obligation exists independently of your level of actual use. Unless otherwise required by local law, all payments are non-refundable.

You are fully responsible for activity occurring through your account, including maintaining security over access credentials and ensuring timely payment of any applicable charges. Please notify us immediately if you become aware of unauthorized use or any security issue.

Use of the Service requires a compatible device with internet access. Some features may not be supported on all devices. Please ensure device compatibility before making purchases. We are not responsible for any limitations caused by third-party hardware or software.

4.      AGE RESTRICTION

The Service is intended solely for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. By accessing or using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into a binding agreement with us.

The Service is not directed to or intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that we have collected personal information from a child in violation of applicable law, we will delete such information as soon as reasonably possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@ chatmates.co.

We reserve the right to implement and use technical or manual methods to verify the age and authenticity of users. This may include requesting proof of age or identity (e.g., selfie verification, government-issued ID, or phone number confirmation). If we determine that a user is under the age of 18 or has falsified their identity, we may suspend or permanently disable the account and, where appropriate, take additional action to protect other users.

We use a combination of automated tools and manual moderation to detect and prevent the creation of fake or deceptive accounts. Users are prohibited from impersonating others or submitting false information during registration.

5.      FEES AND BILLING

The Service may involve charges for certain types of access, features, or digital items. These may include one-time purchases, time-limited access, usage-based credits or other in-service options.

One-time purchases are charged per use and are not subject to automatic renewal unless explicitly stated at the time of purchase.

Fees may be charged via your mobile operator bill, credit card, wallet payment, or any other supported payment method. Depending on your chosen payment method, additional fees (such as SMS or data charges from your mobile operator, or transaction costs from your payment provider) may apply and are your sole responsibility.

You will receive a confirmation message or email—such as a welcome message or order confirmation—containing key details about the Service, including applicable fees. We recommend that you retain this message for your records.

We may revise our pricing from time to time. Any such changes will apply prospectively and with reasonable notice. Continued use of the Service after the change takes effect constitutes your acceptance of the new pricing.

6.      SECURITY AND REGISTRATION OBLIGATION 

To guarantee safe use of the Service, as well as payment of the applicable fees, you must be registered. You guarantee that the personal information (“Registered Information”) provided to us is correct and complete at all times. If Provider, in its sole discretion, has reason to believe that the Registered Information is not accurate or complete, Provider is entitled to suspend or terminate your account and to withhold both current and future use of the Service, or any component of it.

You are responsible for maintaining the secrecy of any passwords and/or accounts issued to you by Provider, and you are fully liable for all actions carried out involving the use of your password or account. You should contact Provider if you notice or suspect that unauthorized use has been made of your password or account, or any other breach of security.

Provider may provide you with access to some Services without being registered, such as sign-up via your mobile device for the Service. In each such case your identification is based on means of identification that we deem appropriate, such as your mobile telephone number.

7.      CHANGES OF THE SERVICES

We reserve the right to upgrade, amend, suspend or discontinue the Services without prior notification at any time. You agree that we shall not be liable to you or to any third party for any amendment, suspension or discontinuance of the Services.

8.      CODE OF CONDUCT 

You agree to use the Service in accordance with the following Code of Conduct:

  1. You will not use the Services for any illegal, unauthorized or commercial purpose;
  2. You will keep all information provided to you through the Service as private and confidential and will not give such information to anyone without the permission of Provider or the person who provided it to you;
  3. You will not abuse support communication channels;
  4. You will not use the Service to engage in any form of harassment or offensive behavior, including but not limited to the posting of communications, pictures or recordings that contain:
  • Libelous, slanderous, abusive or defamatory statements;
  • Racist, pornographic, obscene, or offensive language or images;
  • Hate speech, discriminatory comments, or sexually explicit material;
  • Any content promoting violence, fraud, or illegal activities.
  1. You will not engage in the following prohibited activities on the platform:
  • Solicitation of money, gifts, or financial assistance;
  • Promoting any commercial activities or services, including unauthorized advertising, solicitation, or sending spam;
  • Using bots, scrapers, or other automated means to access the website or its data without explicit written consent;
  • Impersonating other individuals or entities, or misrepresenting your identity or affiliation;
  • Sharing or posting private information about another member without their explicit consent;
  • Engaging in phishing, fraud, or other deceptive practices aimed at stealing personal information.
  1. You will not use the Service to infringe the privacy rights, property rights, or any other rights of Provider or any person. This includes ensuring that all interactions through chats and messaging comply with privacy standards, and you will respect the confidentiality of all personal information exchanged on the platform;
  2. you will ensure that all content, including profile information, images, and communications, adheres to community standards. You will not post content that:
  • Contains nudity, sexually explicit material, or sexually suggestive content.
  • Violates intellectual property rights, privacy, or any other proprietary rights.
  • Is false, misleading, or defamatory.
  1. You will not use the Service in any way which violates, plagiarizes or infringes upon the rights of Provider or any third party, including but not limited to any copyright or privacy or other personal or proprietary rights, or is fraudulent or otherwise unlawful or violates any law;
  2. You will not use the Services for any unlawful purpose or the promotion of illegal activities, including but not limited to grooming, human trafficking or any form of sexual exploitation or coercion. We reserve the right to suspend accounts and notify law enforcement where such conduct is suspected;
  3. You agree to respect the privacy and confidentiality of other members. Sharing or posting private messages, personal information, or images of other members without their explicit consent is strictly prohibited;
  4. You will not reproduce, copy, sell, resell or use the Service, in whole or in part; and
  5. You agree to report any inappropriate content or behaviour encountered on the platform using the designated reporting tools.
  6. Users may report content that is illegal or violates these Terms by using the in-app reporting tools or contacting report@chatmates.co.
  7. Any person who believes they are depicted in content published through our Service without their consent may request removal of such content by contacting support@chatmates.co  with the necessary identifying details. We will investigate the request promptly and remove the content if the request is valid. We may require proof of identity and relationship to the content.
  1. BREACHING TERMS 

We may monitor, remove, or restrict access to content or accounts that violate these Terms or applicable law, including illegal content. Decisions may be made using automated tools and/or manual review. Users have the right to appeal moderation decisions. Without prejudice to our other rights under these Terms of Service and Additional Terms, if you breach these Terms of Service and/or Additional Terms in any way, or if we reasonably suspect that you have breached these Terms of Service and/or Additional Terms in any way, we may:

  1. Send you one or more formal warnings;
  2. Temporarily suspend your access to the Services;
  3. Permanently prohibit you from accessing the Services;
  4. Block computers using your IP address from accessing the Services;
  5. Contact any or all your internet service providers and request that they block your access to the Services;
  6. Commence legal action against you, whether for breach of contract or otherwise; and/or
  7. Suspend or delete your account on the Services.

and you agree that you are not entitled to any refund of fees, credits or other amounts already paid to us.

Where we suspend or prohibit or block your access to the Services or a part of the Services, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

10.   PRIVACY POLICY

Our use of your personal information is governed by our Privacy Policy. Our Privacy Policy forms an integral part of the Terms of Service, and by agreeing to the Terms of Service, you also represent that you have read and understood our Privacy Policy and give consent to the way we may handle your personal information as detailed in our Privacy Policy.

11.   INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Provider, its parent companies, subsidiaries, related entities, affiliates, subcontractors and their respective directors, officers, agents, employees and their representatives from and against any and all claims, damages, lawsuits, demands, actions, liabilities, or other proceedings brought against it by any third party due to, arising out of, or related to: (i) your access to and use of the Service, the content, the downloads, Software and Sites, including without limitation, your downloads from the Sites; (ii) your violation of the Terms of Service and/or Additional Terms; (iii) any alleged breach by you of any express or implied representation(s) or warranty(ies); or (iv) violation of any law, regulation or third party rights by you, or any third party using your account. You shall pay any and all costs, damages and expenses, including, without limitation, reasonable attorneys’ fees and costs awarded against or otherwise incurred by Provider in connection with or arising from any such claim, lawsuit, action, liabilities, demand or other proceeding. 

12.   CANCELLATION AND TERMINATION 

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days from the date of conclusion of the contract without giving any reason. To exercise this right, you must notify us by means of a clear and unambiguous statement (e.g., by email or via our support contact form). You may use the European model withdrawal form provided below, but this is not mandatory.

Upon receiving your withdrawal request, we will refund all payments received from you without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw. Refunds will be made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of the refund. If you access or use the purchased digital content or service during the withdrawal period, this will not affect your statutory right to withdraw within 14 days; however, please note that once the refund is processed, your access to the service will be disabled.

For consumers outside the European Union, cancellation rights may vary depending on applicable local law.

Purchases are non-refundable after the expiry of the 14-day withdrawal period, except where a refund is required by applicable law. If you believe you have been charged in error, please contact our support team within a reasonable time from purchase for review.

We may suspend or terminate your access to the Service at any time, with or without notice, if:

·        you breach these Terms or any applicable law,

·        your conduct poses a risk to us, our users, or third parties, or

·        continued access would violate legal, regulatory, or technical requirements.

If your account is terminated due to a breach of these Terms, you will not be entitled to a refund of any amounts already paid.

If you believe your account was suspended or terminated in error, you may contact us at support@chatmates.co to appeal the decision. We will review your appeal within a reasonable timeframe and notify you of the outcome.

13.   ADVERTISING 

To the extent permitted by applicable law, we may use advertisements and promotions. You agree that we may display advertisements and other promotions on our Sites and deliver advertisements and promotions on your mobile device or otherwise in connection with our Services.

You have the right to ask us at any time not to contact you by way of direct marketing.

The inclusion of any advertising or promotion on our Sites or in our Services does not constitute any endorsement by Provider of such content, product, service or company. Provider shall not be a party to, or in any way responsible for, any transaction concerning products or services made available from such third parties or for any content or information presented in connection with any products or services of third parties. You agree that provider is not liable for any damage of any nature whatever that may be the result of such transactions.

14.   INTELLECTUAL PROPERTY RIGHTS 

You are aware and agree that software used in connection with the Service (“Software”), the Sites as well as the Services contain information and marks that is protected by valid and applicable copyright law, trade secret law, trademark law and any other intellectual property rights and laws. Except as otherwise set forth herein, all now known and hereafter rights of every nature worldwide pertaining to the Sites, Services and Software in or as part of any version, belongs to us at all times (“Intellectual Property Right”).

You agree to make no claim of interest in or ownership of any Intellectual Property Rights and you acknowledge that no title to the Intellectual Property Rights is transferred to you, and that you do not obtain any rights, express or implied, other than the rights expressly granted in the Terms of Service and/or Additional Terms.

You guarantee that you will not amend, rent, rent out, lend, lease, borrow, loan, sell, distribute, create or generate content or products partially or entirely derived from the Service or the Software except in the event that Provider has given you explicit written permission to do so.

Provider hereby grants you, and you hereby accept, a personal, limited, non-transferable, non-exclusive, revocable and non-assignable license and permission to install the Software and download the content to use the Service on a designated compatible mobile device solely for your own personal non-commercial use and to use the Software and the Sites solely in accordance with the Terms of Service and Additional Terms, as long as you do not copy, alter or amend any Software, source codes or content, or reproduce, modify, perform, transfer, distribute, sell, resell, create a derived product or content from it, or carry out reverse engineer or reverse assembly those, or otherwise attempt to find a source code, and you agree not to sell any rights related to the content, the Software and the Intellectual Property Rights, code those, issue sub-licenses for those, encumber those with security rights or otherwise transfer those. You guarantee that you will not amend the content, the Software and Intellectual Property Rights in any way or use amended versions of the Software and Intellectual Property Rights, including (but not limited to) in order to gain unauthorized access to the Service. You guarantee that you will only use the interface provided by the Provider in order to access the Service. Provider herewith grants permission to make only one copy of the information on the equipment you use for gaining access to the Service and to use and display the copy of the Registered Information made on that equipment for private purposes.

15.   NO WARRANTY 

WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, SUBSIDIARIES, AFFILIATES, AGENTS AND LICENSORS (THE “PROVIDER PARTIES”) DISCLAIM ANY RESPONSIBILITY FOR ANY HARM RESULTING FROM YOUR USE OF THE SERVICE, THE CONTENT, THIS SOFTWARE AND SITES. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

  1. THE SERVICE, THE CONTENT, THE SOFTWARE AND SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO WARRANTIES WHATSOEVER. THE PROVIDER PARTIES EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICE, THE CONTENT, SOFTWARE AND SITES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS;
  2. THE PROVIDER PARTIES DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SERVICE, THE CONTENT, SOFTWARE AND SITES. THE PROVIDER PARTIES DO NOT WARRANT THAT THE SERVICE, THE CONTENT, SOFTWARE AND SITES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SERVICE, THE CONTENT, THE SOFTWARE AND SITES WILL REMAIN AVAILABLE, BE UNINTERRUPTED AND ERROR FREE;
  3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OUR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE;
  4. YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD AND/OR USE THE SERVICE THE CONTENT, SOFTWARE AND SITES AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM, MOBILE PHONE, DEVICE OR LOSS OF DATA THAT RESULT FROM THE DOWNLOAD OR USE OF THE CONTENT, THIS SOFTWARE AND SITES;
  5. IMAGES OF PERSONS SHOWN ON THE SITES AND/OR IN THE SERVICES ARE FOR ILLUSTRATIVE PURPOSES ONLY. THESE ARE NOT THE ACTUAL PEOPLE THAT PROVIDE THE SERVICES TO YOU;
  6. WE ARE NOT RESPONSIBLE FOR ANY MISCHARACTERIZATIONS OR MISREPRESENTATIONS OF THE IDEAS OR FACTS AS PRESENTED IN THE CONTENT AND/OR SITES; AND
  7. THE SERVICE IS NOT A MEDICAL SERVICE AND IS NOT TO BE USED FOR THE PURPOSE OF SEEKING AND, THE PROVIDER IS NOT PROVIDING MEDICAL TREATMENT OR ADVICE.

16.   LIMITATION OF LIABILITY 

YOU EXPRESSLY AGREE THAT UNDER NO CIRCUMSTANCES, SHALL THE PROVIDER PARTIES BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF YOUR USE, MISUSE OR INABILITY TO USE THE SERVICE, THE CONTENT, SOFTWARE AND SITES, EVEN IF PROVIDER’S AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES (INCLUDING DAMAGES INCURRED BY THIRD PARTIES). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY IN THIS SECTION, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF ANY COURT OF COMPETENT JURISDICTION DETERMINES THAT ANY PROVISION OF THIS SECTION IS INVALID OR UNEFORCABLE, THEN THE INVALIDITY OR UNENFORCABILITY OF THAT PROVISION SHALL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER POVISION. FURTHERMORE, SUCH COURT SHALL HAVE AUTHOIRTY TO REFORMULATE SUCH INVALID OR UNENFORCEABLE PROVISION TO PRESERVE THE INTENT OF THE PARTIES HERETO. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SERVICES, THIRD PARTY SERVICES MADE AVAILABLE THROUGH THE SERVICES, OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SERVICES. IN NO EVENT SHALL THE PROVIDER PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU TO REGISTER FOR THE SERVICE, THE CONTENT, THE SOFTWARE AND SITES. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

17.   GENERAL INFORMATION AND AI and AUTOMATED DECISION MAKING

These Terms of Service, Additional Terms and our Privacy Policy form the entire legal agreement and understanding between you and Provider and supersede all previous agreements, understandings and representations between you and Provider relating to the Sites or the Services. You agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of the Terms of Service, Additional Terms or the use of the Sites or the Services.

You may not transfer any of your rights or delegate any of your obligations under this agreement without our prior written consent. Nothing in this agreement affects your statutory rights as a consumer.

We maintain separate policies that support user protection and transparency, including an Anti-Slavery and Anti-Trafficking Policy and a Content Moderation Policy. These policies form part of our broader commitment to platform safety and responsible operation.

Some moderation or matching functionality may involve automated decision-making. You have the right to request human review of such decisions where applicable

18.   GOVERNING LAW, JURISDICTION AND SEVERABILITY

The Cyprus law is applicable to the relationship between you and the Provider, regardless of provisions of applicable international law. You and the Provider hereby waive any right to jury trial with respect to any action brought in connection with the Terms of Service and/or Additional Terms. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

 

Disputes will be submitted to final and binding arbitration under the rules of the arbitration association in your country. Any failure by the Provider to exercise or invoke certain rights or stipulations laid down in the Terms of Service and/or Additional Terms, in no way constitutes a waiver or renunciation of those rights or stipulations.

 

In the event any provision of the Terms of Service and/or Additional Terms, is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein.

 

In certain cases, if the Cypriot court decides, notwithstanding anything to the contrary in these Terms of Service and Additional Terms, the applicable federal laws of your country of residence will govern the relationship between you and the Provider under these Terms of Service and Additional Terms. You and the Provider hereby waive any right with respect to any action brought in connection with the Terms of Service and Additional Terms (i) to a jury trial, and (ii) to join any claim with the claim of any other person or entity in a lawsuit, arbitration, or other proceeding, or to otherwise file a class action or seek relief on a class basis. Except as provided herein, disputes will be submitted to final and binding arbitration before a single arbitrator through telephone hearing or by in-person hearing in the county where you reside, in Dallas Texas, or in any other location that you and we mutually agree to. The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures and judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude you or us from (i) seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction, or (ii) filling claims on an individual basis, if they qualify under applicable rules, in an appropriate small claims court.

 

These Terms of Service are governed by and construed in accordance with the laws of your country of residence, unless otherwise required by mandatory local laws. In the event of a dispute arising out of or in connection with these Terms, the following provisions apply:

  1. Arbitration: Disputes shall first be submitted to final and binding arbitration under the rules of the arbitration association applicable in your country of residence. The arbitration proceedings shall be conducted in the language of the Terms of Service.
  2. Court Proceedings: If arbitration is unavailable, unenforceable, or mutually waived, disputes shall be subject to the jurisdiction of the courts in your country of residence.
  3. Exceptions: Notwithstanding the above, we reserve the right to initiate legal proceedings in a court of competent jurisdiction in your country of residence to protect our intellectual property rights or recover unpaid fees.

 

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

When your country of residence is part of the United States of America, notwithstanding anything to the contrary in these Terms of Service and Additional Terms, the applicable federal laws of the United States of America and the laws of the State of Texas, without reference to conflict of law principle, will govern the relationship between you and Provider under these Terms of Service and Additional Terms. You and Provider hereby waive any right with respect to any action brought in connection with the Terms of Service and Additional Terms (i) to a jury trial, and (ii) to join any claim with the claim of any other person or entity in a lawsuit, arbitration or other proceeding, or to otherwise file a class action or seek relief on a class basis. Except as provided herein, disputes will be submitted to final and binding arbitration before a single arbitrator through telephone hearing or by in-person hearing in the county where you reside, in Dallas Texas, or in any other location that you and we mutually agree to. The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures and judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude you or us from (i) seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction, or (ii) filling claims on an individual basis, if they qualify under applicable rules, in an appropriate small claims court.

When your country of residence is part of the European Union, you can use the European model withdrawal form (complete and return this form only if you wish to withdraw from the purchase within 14 days of purchase).

I hereby give notice that I withdraw from my contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) complete as appropriate.