Cancellation and Refund
You can manage your e-credit pack purchases through the
link provided in your welcome email or on the FAQ page. Alternatively, you may
contact our support team by email or phone:
EU/UK +44 20 4578 1429
Email: support@chatmates.co
Please note:
- Cancellations
will take effect at the end of the current paid period, and no additional
charges will be incurred after that.
- You
will retain access to your purchased e-credits until they are used or
expire (based on your plan).
- Refunds
are not issued for partial use of credit packs or unused credits.
If you are dissatisfied with your purchase, you may
contact Support to request a refund. Refunds are reviewed based on factors such
as:
- User
complaints
- Customer
feedback
- Usage
data
If approved, only the most recent e-credit pack purchase
will be refunded. Approval of a refund will result in immediate cancellation
and deactivation of any remaining credits.
Billing Disputes:
Please contact us directly to resolve any billing concerns before reaching out
to your credit card provider or bank. We are committed to resolving issues
promptly and fairly.